Virgin Media fined after hanging up on customers trying to cancel contracts

Virgin Media has been fined for mishandling millions of phone calls from customers who were trying to cancel their contracts. The issue occurred over a nearly three-year period, during which time customers were likely hung up on or otherwise poorly treated. Regulators found that the company's practices were unacceptable and warranted a fine. The fine is a result of Virgin Media's failure to properly handle customer cancellation requests.

✦ AI-generated summary