Salesforce acquires AI customer service platform Fin for $3.6 billion
TechCrunch·June 15, 2026
Salesforce has acquired Fin, an AI customer service platform, for $3.6 billion. The acquisition is intended to enhance Salesforce's existing enterprise platform, Agentforce, which enables businesses to build custom AI agents. Fin's team and technology will be utilized to improve Agentforce's capabilities, allowing businesses to automate tasks more effectively. The move is expected to strengthen Salesforce's position in the AI-powered customer service market.
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