'I feel like I dug my own grave': The workers caught in the AI transition

Workers in the Philippines' outsourcing industry are facing an uncertain future as AI technology increasingly takes over tasks previously performed by humans. Many employees feel their skills are becoming obsolete, leaving them anxious about their job security and career prospects. The shift towards AI is transforming the industry, forcing workers to adapt to new roles or risk being left behind. As a result, some workers are struggling to come to terms with the significant changes brought about by automation.

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