Banks accused of failing most vulnerable customers

Banks have been accused of neglecting their most vulnerable customers, including homeless individuals and those in financial hardship. These customers are being directed towards online applications, which can be inaccessible to those without digital literacy or stable internet access. As a result, many are being denied access to basic bank accounts, exacerbating their financial difficulties. This shift towards online services has raised concerns about banks' commitment to serving disadvantaged communities.

✦ AI-generated summary